NovusFlow
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Privacy Policy

Who We Are

This site is operated by NOVUS SOFTWARE SOLUTIONS LTD (Company No. 14091065), Office 526b 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.

SMS Messaging

  • We process your mobile number and messaging preferences to deliver workflow approvals and account notifications.
  • We may retain limited metadata (to/from numbers, timestamps, delivery results) for operability, security, and legal compliance.
  • We honor opt‑out requests: reply STOP to cancel; HELP for assistance.
  • We do not sell personal data. We share information only as necessary to provide the service or as required by law.
  • Retention: relevant records (e.g., consent and messaging logs) may be retained for up to four years or as required by law.

Your Choices

  • You can unsubscribe at any time by texting STOP.
  • You may request access, correction, or deletion subject to legal constraints.

Scope and Overview

This Privacy Policy explains how we process personal data when you use our websites and services, including SMS-based features. We act as a controller for our direct customers and as a processor where we process data on behalf of a customer.

Personal Data We Collect

  • Account data (e.g., name, email, company, role).
  • Communications (e.g., messages you send to us, support requests).
  • Messaging data (e.g., phone numbers, message content you provide, delivery metadata).
  • Usage and device data (e.g., browser type, IP address, settings) for security and service improvement.

Sources of Personal Data

We receive personal data directly from you, from your organization, and from service providers who help us deliver the services (e.g., communications vendors, hosting providers, analytics).

How We Use Personal Data and Legal Bases (GDPR)

  • To provide and operate the services (performance of a contract).
  • To communicate with you, provide support, and improve safety (legitimate interests).
  • To send messages where you have opted in (consent; you may withdraw at any time by replying STOP).
  • To comply with legal obligations (e.g., maintaining necessary records).

Sharing and Processors

We share personal data with service providers that process data on our behalf under written agreements, including communications carriers, cloud hosting, security, and analytics providers. We may also share data to comply with law, protect rights, or in connection with corporate transactions. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

International Transfers

Your data may be transferred outside the UK/EEA. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses and the UK Addendum.

Retention

We keep personal data only as long as necessary for the purposes described or as required by law. For messaging, relevant records (e.g., consent and messaging logs) may be retained for up to four years or as required by law.

Security

We implement technical and organizational measures designed to protect personal data. No method of transmission or storage is completely secure.

Your Rights (GDPR)

  • Access, rectification, erasure, restriction, and portability.
  • Objection to processing based on legitimate interests.
  • Withdrawal of consent at any time (e.g., STOP for messaging).
  • Right to lodge a complaint with the UK ICO or your local supervisory authority.

Cookies and Tracking

We may use cookies and similar technologies to operate the site and understand usage. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to children and we do not knowingly collect data from individuals under the age of 16.

Governing Law

This Privacy Policy and any dispute arising from it shall be governed by the laws of England and Wales, without regard to conflict-of-laws rules.

Changes to This Policy

We may update this Policy from time to time. We will post the updated version with an updated effective date.

Contact

For privacy questions, email zbigniew.jan@novusflow.app.